Here are answers to the most frequently asked questions.

If your question is not answered in the FAQ section, please e-mail us: [email protected]


Are all the products displayed on the website available?


What should I do if I forget my password?
Is it necessary to have a login and password to make a purchase?
How do I registration with the online store?
Can I make changes or additions to the address information provided during the registration process?


Can I cancel an order I placed?
What is the lead time?
Can I modify my order?
Can I check the status of my order?


Can I order goods with international delivery?
Can I pick up goods ordered from the online store in person at your location?
At what time are the ordered products delivered?


What are the forms of payment for the purchased goods?
What should I do if I selected online payment, but did not make a payment?


When will I receive the refund for the returned goods?
How is the money for returned goods refunded?
Is it possible to exchange a product without returning the money?
Can I return a purchased product?


What should I do, if the ordered goods arrive damaged?

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