You can make purchases without registration. However, this option does not allow you to check your order history. In case of subsequent orders, you will need to fill in the delivery details again. Moreover, you can't take advantage of promotions for regular customers.
To register with the store, click ‘Registration’ and then ‘Sign in’. In the next step, enter all the required data. After confirming the created account, an e-mail with an activation link will be sent. After clicking on the link, you can start shopping with the store.
Your order is forwarded for processing immediately after it is placed. It is not possible to cancel a placed order. You can inform the Customer Service about your decision to cancel your order by e-mail - this information will result in withholding the shipment, if the package has not yet been sent. Contact us: [email protected]
Unfortunately, it is not possible to modify orders once placed. You can try to cancel your order by sending an e-mail to [email protected] with a notification of order cancellation and place a correct order again. We will not send such an ‘unwanted’ if the package has not yet been shipped.
The order status is visible in the order history for registered customers. In addition, customers receive auto generated e-mails informing them of the status: confirmation of order acceptance and acceptance for processing, order shipment. The last email also contains information about the waybill number provided by the selected carrier.
Online payments can be made within 4 business days after placing an order. Click the link provided in the order confirmation. In case of lack of payment, the order is cancelled automatically after 4 business days.
In case of payment on delivery, the money is returned to the account number provided in the return form. In case of an online payment, the money is returned to the account from which the transfer was made.
A customer may decide to cancel the order without stating the reason within 14 days from the date of receipt of the shipment and return the purchased goods keeping the deadlines specified in the terms and conditions. For this purpose, the Customer should send the Seller a statement of withdrawal from remote contract.
The customer will be asked to return or transfer the article, together with the receipt (or VAT invoice) and the original return form, to the Seller's address, within 14 days from the date of purchase.
The Customer may file a complaint regarding the goods in connection with a physical defect, that is non-conformity of the item sold with the contract, or with a legal defect.
To file the complaint, the Buyer is asked to return the product to the Seller's address. The Customer is asked to attach the receipt or the VAT invoice to the returned product. In connection with making a complaint, the Customer is asked to fill out a complaint form (available in the store terms and conditions) and send it together with the article and by e-mail to: [email protected]. If the Customer sends the complaint form by e-mail to [email protected], the decision regarding the complaint will also be sent to the Customer as a reply by e-mail. The complaint will be considered within 14 days counting from the date of submitting the complaint with a description of the reason for complaining and the Customer's request.
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